Real-time, In-meeting Coaching for Customer Success
While some in Customer Success (CS) have commercial experience, many do not. Meanwhile, the macro story tells us growth can no longer come from mostly new logo acquisition. Go-To-Market leaders are placing a greater emphasis on expansion.
Bridge the customer success execution gap between classroom training and expansion conversations by delivering in-real-time training (IRT).
Create a unified voice along the customer journey by integrating the Winning by Design Customer Success Operating Model into every customer meeting.